Shipping policy
Shipping & Delivery
Where do you ship?
We currently ship across the United States and internationally to the EU. We will add more locations shortly. If you have questions about shipping to your destination, please contact us at info@amateur.cc
How much is shipping, and how long does it take?
Standard shipping is complimentary on US orders over $250; below that, a flat rate is calculated at checkout. Standard domestic US delivery typically takes 2–5 business days once your order ships, depending on your location. EU orders will take 5 business days to arrive.
Do you offer local pickup?
Yes! You can select ‘pickup instore’ at checkout and collect from our New Canaan store once your order is ready. We'll email you when it's ready to collect. Store operating hours are Wednesday-Sunday 10am-6pm and additional pickups are by appointment ahead of our full opening.
Do I have to pay duties or taxes?
Applicable sales tax is calculated at checkout. For any future international orders, import duties and taxes may apply and are the responsibility of the recipient.
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Returns & Exchanges
What is your return policy?
We want you to love what you ordered. You can return unworn, unwashed items in their original condition with tags attached within 30 days of delivery for a refund or exchange. Footwear should be tried on indoors and returned in its original box.
How do I start a return or exchange?
Email info@amateur.cc OR follow the returns link on your order confirmation with your order number and the item(s) you'd like to return or exchange, and we'll send you simple instructions. For exchanges, let us know the size or colour you'd like and we'll check availability and hold it where we can.
When will I get my refund?
Once your return arrives and passes a quick check, we'll process your refund to the original payment method. It typically takes 5–10 business days for it to appear, depending on your bank or card issuer.
Are any items final sale?
Items marked Final Sale, along with certain accessories (e.g. socks and other intimate items) for hygiene reasons, can't be returned or exchanged. Anything final sale is noted clearly on the product page. For hygiene reasons we also cannot accept the return of consumable goods or sunscreen. Thank you for your understanding.
