Shipping policy
Shipping & Delivery
Where do you ship?
We ship across the United States and to selected international destinations, including the UK and most of Europe, Canada, Mexico and much of South America, the UAE and Saudi Arabia. The countries we currently ship to, and the rates for each, are shown at checkout once you enter your address. If your country isn't listed, email us at info@amateur.cc and we'll see what we can do.
How much is shipping, and how long does it take?
United States: standard shipping is free on orders of $250 or more. Below that, a flat rate is shown at checkout, along with any faster options. Standard delivery typically takes 2–5 business days once your order ships.
International: rates are calculated at checkout based on your destination. Orders to Europe and the UK typically arrive in around 5 business days once shipped; other destinations can take longer, and customs processing can add time. All delivery times are estimates.
Do you offer local pickup?
Yes. Choose ‘Pickup in store’ at checkout and collect from our store at 70 Main Street, New Canaan, CT 06840. We'll email you as soon as your order is ready. Store hours are Wednesday–Sunday, 10am–6pm.
Do I have to pay duties or taxes?
US orders: applicable sales tax is calculated at checkout.
EU orders: import duties and taxes are included in the total you pay at checkout, so there is nothing extra to pay on delivery.
All other international orders: import duties and taxes may be charged by your local customs authority on delivery and are the responsibility of the recipient.
What if my order arrives damaged or something is wrong?
Please inspect your order when it arrives and contact us right away at info@amateur.cc if anything is damaged, defective or not what you ordered, and we'll make it right.
Returns & exchanges
You have 30 days from receiving your order to request a return. Items must be unworn and unused, with tags attached and in their original packaging (footwear in its original box). Sale items and gift cards are final sale, and for hygiene reasons we can't accept returns of socks, intimates, consumables or sunscreen. To start a return, use our returns portal. Approved refunds go back to your original payment method within 10 business days. Full details are in our Refund Policy.
